We are looking for a skilled and motivated Customer Care Assistant! As our Customer Care Assistant, you will be the main point of contact for our customers, handling order entry, invoices, credit notes, and complaints with ease. With frequent customer contact, you will provide a high level of service and build lasting relationships with our clients.
We are looking for someone who is detail-oriented and has a knack for problem-solving. You will work closely with our team to ensure that our customers' needs are met, providing exceptional service every step of the way.
In this role, you will have the opportunity to develop your skills in customer care and gain experience in order entry, invoicing, and complaint handling. Our team is committed to your growth and development, offering ongoing training and support to help you succeed.
Your profile
- You have a pronounced customer-oriented attitude and a "customer first" mentality: you understand your customers' expectations and take action to satisfy them.
- You work accurately: even under pressure, you are capable of independently completing your assigned tasks. You enjoy working within established structures and procedures.
- You communicate effectively and proactively with both customers and colleagues in Dutch, French and English.
- You are a true team player.
- You are flexible in terms of both task content and working hours (permanence within the team)
- Thanks to your commercial mindset and customer knowledge, you can identify new opportunities and pass them on to the relevant account manager.
- You have experience in SAP
