As a Customer Care Specialist, you will be responsible for managing complicated orders that require follow-up, contact with suppliers, and communication with other SEW-production sites in Europe or China. You will work closely with our sales team and play a key role in ensuring timely delivery and resolving any issues that may arise.
Your role
- Use SAP to manage complicated orders and ensure on-time delivery
- Contact suppliers to ensure timely delivery and resolve any issues that may arise
- Communicate with other SEW-production sites in Europe or China to coordinate logistics and production schedules
- Work with the sales team to provide accurate and timely updates on order status
- Handle customer inquiries and resolve issues promptly and professionally
- Identify areas for process improvement and implement changes as needed
Your profile
- Experience in customer service
- Strong SAP knowledge and experience working with complex orders
- Excellent communication skills and the ability to work effectively with internal and external stakeholders
- Strong organizational and problem-solving skills
- Ability to work independently and prioritize tasks effectively
