Data protection information SEW-EURODRIVE

SEW-EURODRIVE NV (hereinafter: SEW-EURODRIVE) thanks you for visiting our website and for your interest in our products and our company. The privacy and protection of your personal data is important to us and we take this into account in all our business processes. We therefore process your personal data by taking the applicable data protection regulations into account, in particular the requirements of the EU General Data Protection Regulation (GDPR).

In this statement, we provide you with information on data processing for all processing steps at SEW-EURODRIVE. Please select in the below table for which processing step you would like to receive more detailed information.

The "controller", as defined by Article 4, No. 7 of the GDPR, is SEW-EURODRIVE NV with registered office at 3001 Haasrode, Belgium, Evenementenlaan 7 and company number (KBO) 0402.197.929, RPR Leuven. If you have questions about how we process your personal data or about data protection in general, please contact us at the aforementioned address, by e-mail at privacy@sew-eurodrive.be or by telephone at +32 16 386 311.

This version of our privacy and cookie statement was last amended in September 2022. However, SEW-EURODRIVE can modify this statement at any time, for example in virtue of new tools on our website or to give compliance to legal, contractual or administrative provisions. Important modifications shall be announced on our website. Nevertheless, we advise you to regularly consult this statement on our website and the announcements in this regard.

I. Overview

II. Personal data and retention policy

III. Data protection information for the http://www.sew-eurodrive.be website

IV. Data protection information for customers and interested parties of SEW-EURODRIVE

V. Data protection information for job applicants at SEW-EURODRIVE

VI. Your rights as a person affected

I. Overview

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Which data do we process? How and when is the data obtained? On what grounds do we process this data?
Not-directly identifying personal data Necessary cookies Directly from the data subject – during the use of or navigation through our website Legitimate interests of SEW-EURODRIVE
Functional cookies Consent of data subject
Analytical cookies Consent of data subject
Marketing cookies Consent of data subject
Social media plug-ins Consent of data subject
Directly identifying personal data Through direct contact with or by the data subject Consent of data subject
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II. Personal data and retention policy

Personal data is defined as all information that relates to an identified or identifiable natural person. This includes, for example, your name, your (business) contact details, your phone number or e-mail address and relationship to a company, and your interactions/activities with us.

When you use our website, we shall collect and process certain (not-directly identifying) personal data in the form of information about your use of our website, for instance: connection data, sources retrieved by you, the type of internet browser and operating system you use, date and time of your visit, domain name of the website from which you accessed our site, number of visits, IP address, and average time spent on the site and pages viewed. This information is usually collected by using log files and cookies. More information about the use and settings of these cookies can be found in our CP under III. 6.

In the case of applications to our vacancies or when you register through our client platform, contact us directly per email, participate in our online surveys or use our web shop, we collect and process personal data that includes your name, your (business and private) contact information, your address, hobbies or information about sicknesses and your tax status (with your religion). We shall treat all information you send us, in addition to your resume, if applicable also your picture, any information about your health condition or other private information as application data.

Your personal data will be retained for no longer than is necessary for the purposes for which the personal data are processed. In deviation of the previous, this statement provides well-defined retention periods for certain categories of data processing mentioned below (see section III, IV and V).

III. Data protection information for the http://www.sew-eurodrive.be website

In the following, SEW-EURODRIVE, the owner of the http://www.sew-eurodrive.be website would like to give you an overview of how we ensure the protection of your personal data on our website and further online contact forms, and which type of personal data we process for which purposes and to which extent.

1. Data processing, customer, and online support

When you visit our website, information of a general nature (not-directly identifying data) is recorded automatically. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and the like (see higher). In addition, the IP address is transmitted and used to utilize the service you requested.

This information is required from a technical point of view, in order to correctly provide you with the requested information from websites and is mandatory when using the internet. The log file data is immediately anonymized or deleted by us. for the technical and functional management of our website. This data allows us to monitor the correct and practical functioning of our website as well as to identify and deal with any issue involving or compromising its security. This allows us to improve the performance and/or content of our website.

The legal basis for this is Article 6(1)(f) GDPR (the legitimate interests of SEW-EURODRIVE), consisting in offering our website-users a safe and well-functioning website.

If you use any services offered on our website, further directly identifying personal data may be collected from you. We process this data to the extent necessary to provide the services you requested. In addition, you may create further personal data voluntarily.

We describe the legal basis in the following individually presented functions and offerings (see III.3. and 4.). If you provide us with your contact details in the context of concluding an agreement or via registration at our customer portal, please take note of the information on data protection mentioned under IV.

If you send us an inquiry by e-mail, we collect directly identifying personal data you provide for processing your inquiry and fulfill your requests, if applicable. The legal basis for both cases is Article 6(1)(f) GDPR, namely the legitimate interests of SEW-EURODRIVE.

There will be no further processing of your data by us or any other company beyond this purpose, with the exception of the use as described below, unless a statutory authorization applies, or you have provided the corresponding consent.

Your data will be kept confidential by us and deleted or blocked within the context of the legal provisions.

2. Safety notes

We take technical and operational security measures on our websites to protect personal data stored by us against access by third parties, loss, or misuse, and to enable secure data transfer.

We would like to point out that due to the structure of the internet, unintentional data access by third parties may occur. It is therefore also your responsibility to protect your data by encryption or any other method against misuse. Without the corresponding security measures, especially data that is transmitted without encryption, including by e-mail, may also be read by third parties.

3. Data processing, customer, and online support

In our online support account at https://www.sew-eurodrive.be/en_us/online_support/, you have the option to interact with us comprehensively. Once you register, you will have access to many functions and services of SEW-EURODRIVE. The processing purposes and processed directly identifying personal data can be ascertained from the individual functions, e.g. drawing up sales contracts, requesting the delivery status or carrying out troubleshooting.

The legal basis for your registration with online support is Article 6(1)(b) GDPR, namely that it is necessary for the performance of a contract. Please note our supplementary data protection notice under IV. regarding ordering specific services and further processing of your data.

4. Advertising mailings

If (1) you have given your consent (e.g. via an opt-in online, by e-mail or otherwise), or if (2) we received your contact details as part of concluding an agreement, we may send you information about products and services by e-mail. The processing takes place based on your consent ( (1) ) or our legitimate interest ( (2) ); for more information on how your data is used for advertising purposes if there is a business relationship, please see below under No. IV. 1) c.

You may, of course, revoke your consent to receive advertising mailings, or object to the use for advertising purposes, at any time. The simplest way to withdraw your consent is to send us an e-mail at privacy@sew-eurodrive.be .

5. Use of external links
Our websites contain links to other websites from other providers. SEW-EURODRIVE is not responsible for the data protection policies or the content of these other websites.

6. SEW-EURODRIVE Cookie Policy
a) General information on the use of cookies

Our website uses so-called cookies. Cookies are small text files that are stored on your end device and that are saved by your browser. They are used to make our offerings more user-friendly, effective, and secure. We use so-called temporary cookies that are automatically deleted once you close your browser ("session cookies"), as well as persistent (permanent) cookies.

You have the choice to approve that cookies are set. You can make changes in your browser settings. As a rule, you have the choice to select which cookies you accept, would like to be informed when cookies are set or disallow all cookies. If you choose the latter variant, you may not be able to use our offering to its full extent.

If you want to know which cookies are used on your device and/or want to delete certain cookies, you can do this through the settings in your preferred browser. Through the links below you will find more information on how to perform these actions. Firefox- Chrome- Safari- Edge

If you want to revise the consent you have given for the cookies on our website and/or wish to withdraw this consent, please click here: https://www.sew-eurodrive.be (below under the link “cookie settings”).

When using cookies, a distinction is made between required cookies, so called necessary and functional cookies and cookies used for additional purposes (measuring access figures, advertising purposes), so called analytical and marketing cookies

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Type of cookie Name and description Retention period First or third-party cookie
Technical cookies Akamai (content delivery network) N/A Third party


Technical cookies Consent Manager - services to obtain the consent of your website visitors and to make this information available to your advertisers and other partners. N/A Third party
Technical cookies SEW Eurodrive N/A First Party
Functional cookies Etracker GmbH (web analytics) N/A Third Party
Functional cookies SEW Eurodrive N/A First Party
Marketing cookies Youtube (video sharing platform) N/A Third Party
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b) Cookies required when using the website (essential cookies)
We use session cookies on our websites which are required to use our websites. This includes cookies that enable us to recognize you while you are visiting the site during a single session. These session cookies contribute to safe use of our offering by, for instance, enabling you to use the online support functions.

c) Use of cookies with your consent (functional and analytical cookies)

Below is an overview of the cookies which we set on receiving your consent when you start using our website. An opt-out option is available for every explanation of the use. These are cookies which record user behavior on our website as well as cookies used for advertising purposes.

(1) Use of cookies to record user behavior (tracking):
The use of tracking cookies enables us to analyze how you use our website and to make improvements. We can either collect anonymous usage statistics or use functions to recognize users returning to our website and thus allocate user processes to an internally assigned ID (pseudonym). This allows us to record access to our website and to analyze it systematically.

Specifically, we use the following tracking cookies:

- Compiling user statistics with etracker

Services of etracker GmbH based in Hamburg, Germany ( www.etracker.com) are used on this website to analyze utilization data. In this context, cookies are used to enable a statistical analysis of the utilization of this website by its users, and to display utilization-related content or advertising. etracker cookies do not include any information that would make it possible to identify a user.

The data generated is processed and stored on our behalf by etracker exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. etracker has been tested and certified by an independent institute in this respect and has been awarded the ePrivacyseal data protection quality seal.

The data is processed on the basis of the legal provisions of Article 6(1)(f) (legitimate interests). Our objective as defined by the GDPR (legitimate interests) is to analyze the use of our website and regularly optimize our online offering, as well as our web appearance in order to make it more interesting to you as a user by means of the statistical reports acquired. Since the privacy of our visitors is very important to us, any data that may allow for a reference to an individual person, such as the IP address, login and device identifications, is anonymized or pseudonymized as quickly as possible. There is no other utilization, combination with other data of etracker or dissemination to third parties.

You may object to the above data processing at any time, as far as it is related to personal data:

You can find more information about data protection at etracker Privacy - etracker

- Creation of user statistics by SEW-EURODRIVE

In addition, we use our own internally developed tool to analyze the use of our website and to enable us to improve our website regularly. With the acquired statistical reports, we are able to improve our offering and make it more interesting for you as a user. During this process, we use an anonymization function. The legal basis for the creation of these analyses is Article 6(1)(f) GDPR (our legitimate interests). Within the scope of the analysis, cookies are saved on your end device. Information that has been collected in this manner is saved by us exclusively on our server in Germany.

Preventing company-related tracking so that we can also collect general data is possible if you object to tracking using the tool of SEW-EURODRIVE at the following www.sew.be. If you do not want any type of analysis during use via your end device, object to tracking with the SEW-EURODRIVE tool here.

(2) Use of third-party cookies for advertising purposes

We use cookies for marketing purposes, e.g. in order to tailor advertising to the interests of a website user. They are also used to limit the frequency with which ads are displayed and to measure the effectiveness of an ad. They record which websites and which items are clicked. This enables us to record information about user habits in order to provide interest-based advertising. The advertising networks used may share this information with third parties. In such cases, the advertising partner regularly sets the cookies directly.

Specifically, the following cookies are used for advertising purposes:

- Use of Google ads

We use the service of Google Ads (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to draw attention on external websites to our attractive products by using advertising tools (so-called Google adverts). These advertising tools are delivered by Google by means of so-called "ad servers." Ad server cookies that allow for the analysis of performance parameters are used in this process, e.g. ad impressions, clicks and conversations. This allows us to determine how successful individual advertising measures are in relation to the data of the advertising campaigns. If you access our website via a Google ad, Google Ads will save a cookie on your end device. These cookies usually become invalid after 30 days and are not intended to identify you personally. With this cookie, the following analysis values are usually saved:

• Unique cookie ID

• Number of ad impressions per placement (frequency)

• Last impression (relevant to post-view conversions)

• Opt-out information (marking that the user no longer wants to be addressed)

These cookies allow Google to recognize your internet browser. If a user visits certain pages of a website of an Google Ads customer and the cookie that has been saved on his end device has not expired, Google and the customer can detect that the user has clicked the advertisement and was forwarded to this site. Each Google Ads customer is assigned a different cookie. Cookies can therefore not be tracked via the websites of Google Ads customers. In the above advertising measures, our company does not collect or process any personal data itself. We are only provided with statistical analyses by Google. These analyses allow us to identify which of the deployed advertising measures are particularly effective. We do not receive any further data from the deployment of advertising measures, and, in particular, we are not able to identify users based on this information. The legal basis for processing your data is consent as in Article 6(1)(a) GDPR.

Your browser automatically establishes a direct connection to the Google server based on the marketing tools deployed. You can also find more information on these cookies in Google’s policy: https://business.safety.google/adscookies/.

SEW-EURODRIVE is joint controller of the processing of your personal data (art. 26 AVG) when the Google Ads cookies are activated. Google and SEW-EURODRIVE signed a joint controllership agreement, available at https://business.safety.google/adscontrollerterms/. In this agreement, it was established that every controller, that is Google and SEW-EURODRIVE, will attend the data subject requests concerning the part of the processing for which they are respectively responsible. Google’s privacy notice, with all information concerning your personal data’s processing by Google, is available at: https://policies.google.com/privacy.

Please note that Google may process data outside of the area of the European Union, such as the United States of America. Google and SEW-EURODRIVE use, as a sufficient warranty tool for these transfers in terms of article 46 GDPR, the Standard Contractual Clauses set out by the European Commission (“SCC’s). The SCC’s are an integral part of the Google Ads Data Processing Terms. Furthermore, in these Data Processing Terms supplementary measures for the safety of your data and protection of your rights pursuant to the GDPR are provided for (https://privacy.google.com/businesses/processorterms/).

Google receives the information that you have visited the corresponding page of our website or have clicked one of our advertisements by including tracking tools. If you are registered with a Google service, Google can allocate the visit to your account. Even if you have not registered with Google or are not logged in, it is possible that the provider finds out and saves your IP address. With the company's remarketing technology, users who have already visited our website and online services and shown interest in our products will have displayed further related advertisements on other websites in the Google Partners network. You can find more information about data protection here: http://www.google.com/intl/de/policies/privacy/ and https://services.google.com/sitestats/de.html

We also use the Google Remarketing application. This is a means of retargeting in order to deliver advertisements that match interests. This application enables displaying our advertising when you are visiting other websites after visiting our website. This is accomplished with the use of cookies that are saved in your browser via which your utilization behavior is captured and analyzed by Google when you visit various websites. This enables Google to determine your previous visit to our website. According to Google, the data collected within the scope of retargeting is not combined with your personal data that may have been saved by Google. According to Google, pseudonymization is used during retargeting in particular.

If, after your consent to marketing cookies on our website, you no longer wish to have advertising displayed that is targeted to your interests in the future, you can deactivate cookies in your browser, opt-out of these cookies through the cookie preference center on our website and/or inform Google about this by going to the following link: https://www.google.com/settings/ads/onweb/. Alternatively, you may object to Google retargeting by visiting the website of the Network Advertising Initiative (NAI): http://optout.networkadvertising.org.

Embedded third-party services

a) Embedded YouTube videos on our website

On individual websites we have embedded YouTube videos that are saved at http://www.youtube.com and can be played back directly on our website. These videos are included in the "extended data protection mode”. The data below is only transmitted when you play back the videos. We cannot influence this data transmission.

By playing back the embedded videos, YouTube receives the information that you have accessed the corresponding page on our website, and it is furthermore possible that other data is transmitted to YouTube of which we have no knowledge. This will occur regardless of whether YouTube has provided a user account through which you have logged in or if no user account exists. If you are logged into YouTube, your data will be directly allocated to your account. If you do not want this allocation to your profile with YouTube, you must log out before you activate the button. YouTube saves your data as utilization profiles and uses it for the purposes of advertisements, market research and/or the needs-compliant design of its website. Such an analysis can be carried out (even for users that are not logged in) especially for providing needs-compliant advertisements and to inform other YouTube users about your activities on our website. You have the right to object to the creation of these user profiles. Such requests must be addressed to YouTube.

Regarding this data processing SEW-EURODRIVE and Google Ireland Limited (YouTube) are joint controllers. The agreement on this joint controllership is available at this link: https://business.safety.google/controllerterms/. In this agreement, it was established that every controller will attend the data subject requests concerning the part of the processing for which they are respectively responsible. You can find the privacy policy of Google Ireland Limited, with all information concerning their processing of your personal data and how you can exercise your rights, here: https://policies.google.com/privacy .

Google Ireland Ltd. (Youtube) uses, as a sufficient warranty tool for these transfers in terms of article 46 GDPR, the Standard Contractual Clauses set out by the European Commission (“SCC’s). The SCC’s are an integral part of the Google Controller-Controller Data Processing Terms. Furthermore, in this Addendum supplementary measures for the safety of your data and protection of your rights pursuant to the GDPR are provided for (https://policies.google.com/privacy?hl=en-GB/).

b) Google Maps

This page uses the Google Maps service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

It is necessary to store your IP address in order to use the functions of Google Maps. This information is normally sent to a Google server in the US and stored there. The provider of this page cannot influence this data transmission. If you are logged into your Google account, Google can merge the user data with other data and assign it to your account.

SEW-EURODRIVE is together with Google Maps joint controller of the processing of your personal data (art. 26 AVG). Google and SEW-EURODRIVE signed a joint controllership agreement, available at https://business.safety.google/adscontrollerterms/. In this agreement, it was established that every controller, that is Google and SEW-EURODRIVE, will attend the data subject requests concerning the part of the processing for which they are respectively responsible. Google’s privacy notice, with all information concerning your personal data’s processing by Google, is available at: https://policies.google.com/privacy.

Google uses, as a sufficient warranty tool for these transfers in terms of article 46 GDPR, the Standard Contractual Clauses set out by the European Commission (“SCC’s). The SCC’s are an integral part of the Google Controller-Controller Data Processing Terms. Furthermore, in this Addendum supplementary measures for the safety of your data and protection of your rights pursuant to the GDPR are provided for (https://privacy.google.com/businesses/gdprcontrollerterms/).

Google Maps is used in the interest of providing an attractive online offering and helping to easily find the locations given on our website. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR.

To find out more about how your user data is processed, see the Google data protection declaration: https://www.google.de/intl/de/policies/privacy/.

7 SEW-EURODRIVE profiles on social networks
a) Facebook fan page
For the information services offered here, we use the technical platform and services of Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland. We wish to inform you that use of our Facebook page at https://www.facebook.com/sew.antriebstechnik and its functions takes place under your own responsibility. This applies, in particular, to the use of interactive functions (e.g. Comment, Share, Rate).

When you visit our Facebook page, Facebook records, among other things, your IP address as well as additional information which is found on your PC in the form of cookies. This information is used to supply us as the provider of the Facebook pages with statistical information about the use of our Facebook page (so-called Facebook “insights”).

The agreement on the joint controllership between SEW-EURODRIVE and Meta Platforms Ireland Limited is available at this link: https://www.facebook.com/legal/controller_addendum. In this agreement it was established that Meta Platforms Ireland Limited will attend all data subject requests concerning the personal data and/or rights granted by articles 15-20 of the AVG. The information that Meta Platforms Ireland Limited, as joint controller, is required to provide in accordance with articles 13(1)(a) and (b) AVG is set forth in its privacy policy, which you can consult here: https://www.facebook.com/about/privacy. This policy includes information on the legal basis of the processing by Meta Platforms Ireland Limited and how you can exercise your rights.

The data collected in this context is processed by Facebook Ltd. and may be transmitted to countries outside the European Union, in particular the US..

Facebook uses, as a sufficient warranty tool for these transfers in terms of article 46 GDPR, the Standard Contractual Clauses set out by the European Commission (“SCC’s). The SCC’s are an integral part of the Facebook EU Data Transfer Addendum. Furthermore, in this Addendum supplementary measures for the safety of your data and protection of your rights pursuant to the GDPR are provided for (https://www.facebook.com/legal/EU_data_transfer_addendum and https://www.facebook.com/legal/terms/data_security_terms).

Facebook describes which information it receives and how it uses it in general terms in its Data Policy. They also provide information about how to contact Facebook and how to change your advertising settings. The Data Policy is available at: https://www.facebook.com/about/privacy/.

In addition to this, we as the provider of the information service only collect and process the data from your use of our service which you provide and which requires interaction. For example, if you ask a question which we can only answer by e-mail, we will save your information in accordance with our General Data Protection Principles, as described in our Data Protection Declaration. The legal basis for processing your data on the fan page is Article 6(1)(f) GDPR (legitimate interests).

You can contact either us or Facebook to exercise your rights as the data subject. If a party is not responsible for providing a reply, or must receive information from the other party, we or Facebook will forward the query to the relevant other party. Please contact Facebook directly for any queries concerning the setting up of your profile, the processing of your data when using the website and insights (see above for the link). If you have any questions regarding how we process your interaction with us on this site, please do not hesitate to contact us at privacy@sew-eurodrive.be .

If you have any questions regarding our information offering, please do not hesitate to contact us by using the above contact details. The concept underlying the offer is available at https://www.facebook.com/sew.antriebstechnik. For more information on Facebook and other social networks, and how you can protect your data, see www.youngdata.de.

b) Other sites on social media platforms
We also maintain sites on other so-called social media platforms. We also have sites with the following providers:

media platforms

Twitter

YouTube

LinkedIn

Instagram

Xing

To provide these information services, we access the providers’ technical platform and services. We hereby inform you that use of our sites on social media platforms and their functions is at your own risk. This applies, in particular, to the use of interactive functions (e.g. Comment, Share, Rate). When you visit our pages, the social media platform providers record, among other things, your IP address as well as additional information found on your device as cookies. This information is used to supply us as the provider of the accounts with statistical information about the interaction with us. SEW-EURODRIVE shall be joint controller together with the social media platform providers.

The details relating to Facebook and Instagram (Meta Platforms Ireland Limited) and YouTube (Google Ireland Limited) are described above and also apply here.

For LinkedIn (LinkedIn Ireland Unlimited Company, Wilton Plaza, Dublin 2, Ireland), the agreement on the joint controllership between SEW-EURODRIVE and LinkedIn is available at this link: https://legal.linkedin.com/pages-joint-controller-addendum. In this agreement it was established that LinkedIn Ireland Unlimited Company will attend all data subject requests the personal data and/or rights granted by the AVG. You can find the privacy policy of LinkedIn Ireland Unlimited Company, with all information concerning their processing of your personal data and how you can exercise your rights, here: https://www.linkedin.com/legal/privacy-policy .

For Twitter (Twitter International Unlimited Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland), the agreement on the joint controllership between SEW-EURODRIVE and Twitter is available at this link: https://gdpr.twitter.com/en/controller-to-controller-transfers.html. In this agreement it was established that all data subject requests regarding the processing by Twitter, will be attended exclusively by Twitter, unless SEW-EURODRIVE has the explicit instruction of Twitter to respond herself. You can find the privacy policy of Twitter International Unlimited Company, with all information concerning their processing of your personal data and how you can exercise your rights: https://twitter.com/en/privacy.

In addition to this, we as the provider of the information service only collect and process the data from your use of our service which you provide and which requires interaction. For example, if you ask a question which we can only answer by e-mail, we will save your information in accordance with our General Data Protection Principles, as described in our Data Protection Declaration. The legal basis for processing your data on the social media platform is Article 6(1)(f) GDPR, namely the legitimate interests of SEW-EURODRIVE.

You can contact either us or the provider of the social media platform to exercise your rights as the data subject. If a party is not responsible for providing a reply, or must receive information from the other party, we or the provider of the social media platform will forward the query to the relevant other party. Please contact the provider of the social media platform directly for any queries concerning setting up your profile or the processing of your data when using the website. If you have any questions regarding how we process your interaction with us on this site, please do not hesitate to contact us at privacy@sew-eurodrive.be

In their data protection declarations, the providers describe what information the social media platform receives and how it is used (see table for the links). These also provide information about how to contact them and how to change your advertising settings. For more information on social networks and how you can protect your data, see www.youngdata.de.

IV. Data protection information for customers and interested parties of SEW-EURODRIVE

1. Scope of data processing and designated uses

a) Contract performance
SEW-EURODRIVE processes the data that we receive from you as part of your inquiries or existing contractual relationships. In addition to your business contact details, this comprises all information that is exchanged, such as e-mails, orders, requests for our products, and payment details. If you have business relationships with us, you must provide the personal data that is necessary for preparation or performance of the contracts or that we are legally required to process; otherwise we cannot fulfill the contracts..

SEW-EURODRIVE processes the data provided during order placement for use in fulfillment of the contract and may employ specialized and monitored service providers for this purpose. Processing of the data for the purpose of contract fulfillment comprises using the data to render the service stipulated by the contract, including rendering of services defined in service agreements or handling of any warranty claims. In addition, if a request for financing is made, the data required for generating a quotation may be used by SEW-EURODRIVE and, if necessary, passed on to contractual partners. Further details regarding the purposes of use can be found in the relevant contractual documents. This data processing is carried out, based on the legal ground of Article 6(1)(b) GDPR, namely the necessity for the performance of the contract.

Data collected by SEW-EURODRIVE regarding the purchase of our products or use of our services may also be passed on to the external auditors and/or tax consultants of SEW-EURODRIVE for consulting and verification purposes. SEW-EURODRIVE saves the data collected for fulfillment of the contract in its operative system as long as warranty claims or other purposes of use laid out in this document still apply or, in forthcoming case, no longer than necessary. All other data is deleted immediately, unless this declaration specifies other designated uses for this data. Data is processed for warranty claims in accordance with Article 6(1)(1)(b) GDPR, and for fulfillment of legal obligations in accordance with Article 6(1)(1)(c) GDPR..

b) Verification of address and credit

To verify your address and credit rating, SEW-EURODRIVE accesses databases from external agencies in order to gather address details and credit data about your company, including data that was calculated using statistical methods (scoring). This gathering is done as long as SEW-EURODRIVE is undertaking a commercial risk in concluding the contract and seeks to safeguard itself through this credit check. This information is used by SEW-EURODRIVE to grant trade credit for goods or services.

The information provided by the agencies and the internal information regarding payment behavior are internally evaluated by SEW-EURODRIVE, which then creates its own rating for use as a basis for granting a credit limit. The credit data is deleted 5 years after the last delivery of goods. This mode of data processing is performed in accordance with Article 6(1)(f) GDPR, the legitimate interests, in order to grant you trade credit for goods and services.

The information provided by the agencies and the internal information regarding payment behavior are internally evaluated by SEW-EURODRIVE, which then creates its own rating for use as a basis for granting a credit limit. The credit data is deleted 5 years after the last delivery of goods. This mode of data processing is performed in accordance with Article 6(1)(f) GDPR, the legitimate interests, in order to grant you trade credit for goods and services.

c) Promotional use of data by SEW-EURODRIVE for advertising purposes
SEW-EURODRIVE and engaged service providers (printing companies, lettershops, etc.) use your name and address as a contact person in ongoing business relationships or of interested persons for additional measures for entering into and activating business partnerships. This includes the sending of advertising by post in relation to interesting products and services, so that potential customers and business partners can become aware of products which may be of interest and in order to form a long-term business relationship. SEW-EURODRIVE uses your telephone number for promotional purposes only if you have given your consent or on the grounds of our legitimate interests – for example, within an existing business relationship or after previous contact. SEW-EURODRIVE also uses your e-mail address which was obtained from the contact persons during the conclusion of contracts in order to advertise similar products and services. In all other cases, we only use your e-mail address for advertising purposes with your separate consent. Of course, you have the right to refuse these promotional contacts.

We notify you of your right to object to advertising in each separate case (please let us know at privacy@sew-eurodrive.be ). In this case, there shall be no negative impact whatsoever on the services that you might request from SEW-EURODRIVE neither on your access to our website-tools.


Furthermore, SEW-EURODRIVE processes the data collected within the framework of the business relationship (contact information, product purchases, services ordered) and obtained when the services on the website are used, at trade fairs or during other advertising campaigns (use of data when accessing the website or when participating in advertising campaigns, as well as the voluntary information which you disclose when using the website) in order to provide you with offers which are tailored to your interests. By means of the above, we use the data which is collected over the course of the business relationship and the data which is obtained when using services in order to inform you of offers, information and current developments in relation to our products and services which may be of interest. Thereby SEW-EURODRIVE provides further information concerning products and services of the EURODRIVE Group. By means of this data processing, we can showcase the products and services which we think may be of interest to you by means of personalized offers (website, e-mail, or postal advertising). As a rule, your data is saved in the EU for advertising purposes. .

Should data be transferred to (servers in) third countries, SEW-EURODRIVE uses the Standard Contractual Clauses (“SCC”) set out by the Commission as currently provided for in the legal framework on transfers to third countries, combined with sufficient supplementary measures for the safety of your data.

To achieve the goals associated with this promotional usage, we process your data over the service lives of our products and as long as you remain a customer. Exceptions are made if you consent to a longer period of usage and/or if the data is subject to statutory retention obligations. In the latter case, the data is deleted after the retention period has elapsed. The processing period may be shorter if you exercise your right to object, of which we inform you in Section VI.

The legal basis for this promotional usage is Article 6(1)(f) GDPR, necessary for the legitimate interests of SEW-EURODRIVE or, if you have given your consent, Article 6(1)(a) GDPR. We inform you of your rights regarding promotional usage below, in particular your right to object.

2. Dissemination of data within the SEW-EURODRIVE Group

SEW-EURODRIVE may pass on your master data (company name, contact persons, address and contact details such as telephone number and e-mail address) to other companies within the SEW-EURODRIVE Group and possibly update it in order to ensure that all SEW-EURODRIVE subsidiaries involved with you in a transaction (e.g. fulfilling a contract) have the same master data. This is intended to simplify our processes and may help you avoid having to provide the master data again when contacting another company within the Group. The legal basis for this mode of data processing is Article 6(1)(b) GDPR, necessary for the performance of a contract. Your rights are safeguarded by internal contractual policies that ensure a high standard of data protection.

In addition to master data, order data may be passed on to other SEW-EURODRIVE subsidiaries if necessary for your order. For example, different SEW-EURODRIVE products are manufactured by different SEW-EURODRIVE subsidiaries, so data may need to be transferred to simplify order processing and delivery. In such cases, you will be informed of this transfer upon conclusion of the contract. The legal basis for this processing is Article 6(1)(b) GDPR, necessary for the performance of a contract and article 6 (1) (f) (our legitimate interests)..

If your company is based outside of Belgium, an SEW-EURODRIVE subsidiary associated with us will be responsible for managing and processing your contracts or inquires. Therefore, if you wish to receive contract offers or additional information about SEW-EURODRIVE and our products, the personal information we have stored for you (in particular: name, contact details, associated company, products in which you are interested) must be transferred to the SEW-EURODRIVE subsidiary that is responsible for your company's location. This international representative of ours will use your personal data unless you object to the dissemination or saving of your data in these subsidiaries.

The processing procedures referred to above may result in your master data being processed by SEW-EURODRIVE companies outside of the European Union (EU) or European Economic Area (EEA). In cases where the EU Commission has not specified an reasonable level of data protection, we have made contractual commitments; generally, we have concluded the EU standard contractual clauses and checked the level of protection of the country in detail. You can find a list of the companies belonging to the Group here. This data is subject to the same deletion policies described above.

V. Data protection information for job applicants at SEW-EURODRIVE

If you apply at SEW-EURODRIVE, the principles for data processing as described below shall apply. After hiring you, we will inform you about data processing separately in the context of concluding the contract.

Scope of data processing and designated uses

a) Internal data processing when checking your application

We process the data you have provided in the context of your application for the purposes of checking your application and verifying suitability for the advertised position.

In order to check your application, we can use specialized service providers who are monitored by us (recruiting platforms and/or recruitment software). Suitable applications for a position are forwarded by HR to the corresponding department or subsidiary for further evaluation. To properly assess your application, we need your CV. Further information as well as a photo are optional. In case you applied for a vacancy through a recruitment, interim or employment agency or recruitment software, the agency or software provider will forward us the information you enclosed to your application.

Unless you want to be saved in our pool of applicants (see 3.), we will delete your application data 12 (twelve) months after completing the application process, i.e. after the position has been filled. This data processing is carried out based on Article 6(1)(1)(b) GDPR, i.e. the necessity for the performance of a contract and/or necessary during the phase prior to entering into a contract. If you do not want us to keep your personal data for this (or another) term, please inform us at privacy@sew-eurodrive.be , so we can proceed to deletion.

If you are under 16, we require the consent of your guardians to conclude a contract with you. Even saving your application data for a longer period of time (e.g. for a work placement at a later point in time) shall only be carried out with your consent and the consent of your guardians which is noted in the templates.

b) Adjustment to open job offers at the SEW-EURODRIVE Group
During the application process, we will check whether you are suitable for positions other than those named by you which correspond to your qualifications. In order to carry out this adjustment, we save your applicant data in a database, which can also be accessed by our subsidiary SEW-USOCOME SAS in Haguenau, France as well as by SEW-EURODRIVE GmbH & Co KG, as the parent company, during 12 months. Access can be beneficial in particular if you have applied for a position which also needs to be filled in other companies of our group or if you live in a border region. Should you not wish for such access to take place in future, it goes without saying that you can notify us of such at any time in an informal manner by e-mail or in the manner described in (VI) below. Should you raise an objection, this will of course not affect the outcome of your current application. This data processing takes place on the legal basis of Article 6 (1), (a) GDPR, namely your consent. Your data is also deleted in the manner described in a) above if we are unable to find a suitable position for you. Your rights are safeguarded by internal contractual policies that ensure a high standard of data protection.

VI. Your rights as a person affected

As a data subject, you have various rights. You can find our general contact details and the contact options of our data protection officer at the top of this website. The relevant chapters in the text of this data protection declaration describe the solution most suited to you for exercising your rights.

Every affected person is entitled to the following rights:

• Right of access (Article 15 GDPR)

• Right to rectification of incorrect data (Article 16 GDPR)

• Right to erasure (Article 17 GDPR) (See III.6.a.)

• Right to restriction of processing of personal data (Article 18 GDPR)

• Right to data portability (Article 20 GDPR)

You can object to the processing of personal data for promotional purposes – including the analysis of customer data – or the dissemination to third parties for promotional purposes at any time without providing a reason, by sending us an email to privacy@sew-eurodrive.be .

Furthermore, every person affected is entitled to a general right to object (see Article 21(1) GDPR). In this case, the objection to data processing must be justified.

If the data is processed with your consent, you may revoke this consent at any time with immediate future effect. Revoking your consent does not affect the legality of the data processing that occurred with your consent until the time of revocation.

Please bear in mind that when you do not wish to grant us your consent for the processing of your personal data and/or wish to revoke it, you might not be able to access (all) the tools on our website (client platform, survey, career applications, web shop) and we might not be able to provide you our services. The revoking of your consent and/or the request to erase your personal data might also imply that SEW-EURODRIVE can no longer perform its contractual obligations towards you.

To exercise the aforementioned rights, please send your request with (a copy of) proof of identity, to privacy@sew-eurodrive.be or by post to 3001 Haasrode, Belgium, Evenementenlaan 7.

In addition, you have the right to present a complaint in regard to the processing of your personal data by SEW-EURODRIVE with the Belgian supervising Data Protection Authority, the Gegevensbeschermingsautoriteit (“GBA”). You can reach the GBA at 1000 Brussel, Drukpersstraat 35 or by email: contact@apd-gba.be.