Discover the new functions in Online Support with GUIDED TOURS. All you need to know in a couple of minutes – take the tour and discover the key functions in our brief info-videos. Easy-to-follow explanations that are clearly presented and laid out step-by-step – to make sure you know just where you are.
A straightforward guide to Online Support.
Online Support from SEW-EURODRIVE
Online Support from SEW-EURODRIVE
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This general overview shows you everything you need to know about our new Online Support, the useful functions it provides, and how to use them.
This general overview shows you everything you need to know about our new Online Support, the useful functions it provides, and how to use them.
Registration for Online Support
Registration for Online Support
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Do you need assistance for your registration? We will show you the registration process step by step.
Do you need assistance for your registration? We will show you the registration process step by step.
Frequently Asked Questions
Who can register for Online Support?
Everybody can register for Online Support!
In case your company is already known in our systems, your account will be linked automatically. Otherwise, a company creation step is needed and will be performed by an SEW employee after your registration.
Can I register with my personal email, e.g. a gmail or hotmail address?
No. Online Support registrations are limited to company email adresses only. We require an official company email address for data security reasons.
For the same reason, it is not possible to have multiple user IDs linked to the same company address.
I requested additional authorizations. How long does the approval take?
An SEW-EURODRIVE employee will process your request typically within a couple of business days. Contact us in case you have an urgent request.
I'm stuck in the registration process. Where can I find help?
You can contact us by phone +32(0)16 38 63 11 or email info@sew-eurodrive.be. Or fill in our contact form. Also, we'll happily pass by your offices, to explain you all details of the Online Support platform in person.
My account is blocked. Where can I find help?
You can contact us by phone +32(0)16 38 63 11 or email info@sew-eurodrive.be. Or fill in our contact form.
How can I remove my account?
For account deactivation or removal, please contact us.
Also, in case (as a company) you want to deactivate or remove employee accounts (e.g. due to the departure of the employee), contact us by phone +32(0)16 38 63 11 or email info@sew-eurodrive.be.
Product configurator
Product configurator
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Here, we demonstrate the ideal tool to help you select from our products. The tour demonstrates the configurator’s functions and explains how it’s used.
Here, we demonstrate the ideal tool to help you select from our products. The tour demonstrates the configurator’s functions and explains how it’s used.
Shopping cart
Shopping cart
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Want to make a direct inquiry online, or place an order with your dedicated sales office? Simply use the shopping cart of SEW-EURODRIVE. This tour demonstrates the entire process and shows you how the cart works.
Want to make a direct inquiry online, or place an order with your dedicated sales office? Simply use the shopping cart of SEW-EURODRIVE. This tour demonstrates the entire process and shows you how the cart works.
CAD data and documentation
CAD data and documentation
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Do you need CAD data, documentation, product data or software from SEW-EURODRIVE? This tour shows you how quickly you can find the information you need and whereabouts.
Do you need CAD data, documentation, product data or software from SEW-EURODRIVE? This tour shows you how quickly you can find the information you need and whereabouts.
Selecting a replacement product or part
Selecting a replacement product or part
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Looking for a replacement for a SEW-EURODRIVE product? On this tour, we demonstrate how to find a replacement part or product using the various search criteria, and which actions are then open to you.
Looking for a replacement for a SEW-EURODRIVE product? On this tour, we demonstrate how to find a replacement part or product using the various search criteria, and which actions are then open to you.
Transaction overview
Transaction overview
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Whether you want to process or check quotations, orders, service transactions or templates, this tour will show you the appropriate functions and where to find them.
Whether you want to process or check quotations, orders, service transactions or templates, this tour will show you the appropriate functions and where to find them.